Privacy Statement

Introduction

Binx Professional Cleaning ("we", "us", or "our") is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.binx.ca or use our cleaning services in North Bay, Sudbury, and the surrounding areas of Northern Ontario.

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Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or contact us by phone, email, or through our website
• Schedule or receive cleaning services
• Apply for employment
• Subscribe to our newsletters

This information may include your name, address, phone number, email address, and details about your property or cleaning needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to understand how visitors use our site and to improve our services.

Geolocation

Our website uses browser-based geolocation (with your permission) to determine whether you are closer to our North Bay or Sudbury office, so we can display the most relevant contact information and service details. This location data is stored only as a cookie on your device and is not transmitted to or stored on our servers.

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How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Respond to your inquiries and quote requests
• Schedule and manage service appointments
• Process employment applications
• Send newsletters and service updates (with your consent)
• Analyze website usage to improve our online presence
• Comply with legal obligations

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Analytics and Tracking

Our website uses the following analytics services to help us understand how visitors interact with our site:

• Google Analytics — web traffic analysis
• Facebook Pixel — advertising measurement
• Matomo Analytics — self-hosted web analytics

These services may use cookies and similar technologies to collect and analyze information about your use of our website. You can manage cookie preferences through your browser settings.

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Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our business operations (e.g., payment processing)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Binx Professional Cleaning, our clients, or others

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at service@binx.ca.

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Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

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Changes to This Statement

We may update this Privacy Statement from time to time. Changes will be posted on this page with an updated revision date.

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Contact Us

If you have questions about this Privacy Statement or our data practices, please contact us:

Binx Professional Cleaning
Email: service@binx.ca
North Bay: (705) 845-0998
Sudbury: (249) 239-1225