1. Who We Are

2371903 Ontario Corp (operating as Binx Professional Cleaning) is a professional cleaning company based in North Bay and Sudbury, Ontario, Canada. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.binx.ca) or use our services.

2. Information We Collect

Information You Provide

When you submit a contact form, quote request, or any other form on our website, we collect the information you enter, which may include:

Name
Email address
Phone number
Mailing or service address
Details about your cleaning needs
CASL consent status (whether you've agreed to receive follow-up communications)

Information Collected Automatically

When you visit our website, we automatically collect certain information through our analytics provider (Matomo) including:

Pages visited and time spent
Referral source (how you found our site)
Browser type and device information
General geographic location (city/region level, derived from IP address)
Interaction events (clicks on phone numbers, CTA buttons, FAQ items)

We operate Matomo in cookieless mode by default. If you accept cookies via our consent banner, Matomo may use cookies to track your session across visits.

Cookies

Our website may set the following cookies:

binx_geo — stores your detected location (North Bay or Sudbury) for displaying the correct contact information. Session-based.
binx_cookie_consent — stores your cookie consent choice (accepted or declined). Stored in localStorage, not a cookie.
Matomo analytics cookies — only set if you accept cookies via our consent banner.
Facebook Pixel cookies — third-party cookies set by Facebook if you have not opted out. See Facebook's privacy policy for details.

See our Cookie Policy for full details.

3. How We Use Your Information

We use the information we collect to:

Respond to your quote requests and service inquiries
Schedule and deliver cleaning services
Send follow-up communications where you have given CASL consent
Analyze website traffic to improve our site and services
Meet our legal and accounting obligations

We do not sell, rent, or trade your personal information to third parties.

4. Our Legal Basis (PIPEDA)

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We collect personal information only with your knowledge and consent (express or implied), for purposes a reasonable person would consider appropriate. You have the right to access your personal information and withdraw consent at any time.

5. How We Share Information

We may share your information with:

Telegram — form submissions are sent as notifications to our internal Telegram account for staff response. These messages are not shared externally.
Matomo — website analytics. Our Matomo instance is self-hosted at stats.websitereactor.com. Your data is not shared with third parties by Matomo.
Facebook — our website includes a Facebook Pixel that may share anonymized interaction data with Meta for advertising purposes. You can opt out by declining cookies in our consent banner.
Legal disclosure — we may disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain form submission data for as long as necessary to fulfill the purpose for which it was collected, and to meet any applicable legal retention requirements. Website analytics data is retained for 24 months. You may request deletion of your personal information at any time (see Section 8).

7. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption. Form submission data is transmitted securely. We do not store payment information — payment processing for gift cards is handled by Helcim.

8. Your Rights

Under PIPEDA, you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate information
Withdraw consent to use of your information
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at: service@binx.ca

9. Third-Party Links

Our website contains links to third-party sites (quote.binx.ca, Google Maps, social media). We are not responsible for the privacy practices of those sites.

10. Contact Us

For privacy-related questions or requests:

2371903 Ontario Corp
1315 Hammond Street
North Bay, ON P1B 2P2

Email: service@binx.ca
Phone: (705) 845-0998

11. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after a policy update constitutes acceptance of the updated policy.

Privacy Policy